EcoPower wanted to increase recurring revenue, but maintenance follow-up lived in disconnected systems and too many opportunities were slipping through the cracks.
Nexus automated service reminders, scheduled maintenance plans, and customer communication so the team could turn one-time installs into a more predictable service relationship.
Customer retention climbed to 98 percent and recurring revenue became a stronger part of the business mix without requiring more back-office complexity.
"The biggest win was consistency. Maintenance revenue stopped being something we chased manually and became part of the operating rhythm."
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