What makes a field service CRM different from a general sales CRM?+
A field service CRM connects the relationship to service locations, equipment, appointments, technicians, jobs, estimates, invoices, payments, and recurring service—not only sales-stage activity.
Can one customer have multiple service locations?+
Yes. Nexus can preserve the customer relationship while keeping location-specific history, contacts, equipment, jobs, documents, and billing context organized.
Are calls and text messages connected to the customer record?+
Yes. Calling, SMS, live chat, missed-call follow-up, and team communication can share the customer and job context available in Nexus.
Can Nexus track memberships and recurring service relationships?+
Yes. Customer status, memberships, recurring work, service history, follow-up, and upcoming opportunities can remain visible to the office.
Can marketing sources be tied to booked jobs and revenue?+
Yes. Nexus can carry campaign and lead-source context into customers and jobs so reporting can connect acquisition activity to completed work and revenue.