Field Service CRM Software

CRM Software
Give every interaction full context.

Connect customers, service locations, calls, texts, jobs, estimates, invoices, memberships, and marketing history in one relationship record.

Customer + location historyCalling, SMS + live chatMarketing-to-revenue attribution
Connected customer conversations
Field Service CRM Software in Nexus
bolt
Connected by defaultOne operating record

A complete customer relationship across the service lifecycle

Acquire+Serve+Communicate+Retain
See the connected workflow

A field service CRM built around the service relationship.

Nexus connects contact details with service locations, equipment, conversations, appointments, jobs, estimates, invoices, memberships, campaign history, and lifetime value.

Nexus customer detail page with locations, jobs, invoices, and relationship history
See the complete service relationship
Customer CRM

Keep every location, job, invoice, and interaction together.

Give the office a complete customer record with service locations, job and invoice history, contact details, memberships, equipment, activity, and notes.

  • Customer and location records
  • Connected job and invoice history
  • Relationship context across teams
Connected customer conversations workflow detail
Connected customer conversations workflow in the Nexus application
Built for real operations

One customer record across every team.

The office can answer with confidence because the service history, open work, financial context, and communication trail are already together. No digging through disconnected inboxes and tools.

  • Customer and multi-location history
  • Calling, SMS, live chat, and team messaging
  • Campaign and revenue attribution
01

Recognize the customer

See the relationship, locations, equipment, and service history before the conversation starts.

02

Keep context attached

Calls, texts, notes, estimates, jobs, and invoices follow the customer record.

03

Find the next action

Surface open bids, upcoming work, membership status, and follow-up opportunities.

Customer context for every team

Know the relationship before the next conversation starts.

A field service customer is more than a name and phone number. The office needs to understand where service happens, what equipment is installed, which estimates remain open, what work was completed, and what the customer was already told.

Because calling, SMS, live chat, team messaging, marketing, jobs, and financial records share context in Nexus, the customer does not have to restart the story at every handoff.

Customers and locations

Manage household or business relationships with one or many service locations and their operating history.

Omnichannel communication

Keep calls, texts, live chat, missed-call follow-up, and internal coordination connected to the record.

Service and sales history

See appointments, jobs, estimates, invoices, payments, memberships, and open opportunities together.

Source attribution

Connect campaign and lead source data to booked work, completed revenue, and customer value.

Simple, transparent pricing

The full operating system. Not a pile of add-ons.

Calling, SMS, automation, marketing tools, and Galileo by Nexus are part of the platform—not separate products you have to stitch together.

Starter

For solo founders and small crews

$97/month
2 users + 1 phone line included
Start your free trial
  • CRM, scheduling and intelligent dispatch
  • Estimates, invoicing and integrated payments
  • Calling, SMS and one phone line
  • Galileo by Nexus included as it becomes available
  • Forms, contracts, automation and marketing AI
  • Email and chat support
Most popular

Professional

For growing service companies

$247/month
8 users + 1 phone line included
Start your free trial
  • CRM, scheduling and intelligent dispatch
  • Estimates, invoicing and integrated payments
  • Calling, SMS and one phone line
  • Galileo by Nexus included as it becomes available
  • Forms, contracts, automation and marketing AI
  • Priority support
  • 24 hours of one-on-one training

Enterprise

For larger teams ready to scale

$497/month
15 users + 1 phone line included
Start your free trial
  • CRM, scheduling and intelligent dispatch
  • Estimates, invoicing and integrated payments
  • Calling, SMS and one phone line
  • Galileo by Nexus included as it becomes available
  • Forms, contracts, automation and marketing AI
  • White-glove onboarding
  • Dedicated client success manager
Questions, answered

What teams ask before they switch.

What makes a field service CRM different from a general sales CRM?+

A field service CRM connects the relationship to service locations, equipment, appointments, technicians, jobs, estimates, invoices, payments, and recurring service—not only sales-stage activity.

Can one customer have multiple service locations?+

Yes. Nexus can preserve the customer relationship while keeping location-specific history, contacts, equipment, jobs, documents, and billing context organized.

Are calls and text messages connected to the customer record?+

Yes. Calling, SMS, live chat, missed-call follow-up, and team communication can share the customer and job context available in Nexus.

Can Nexus track memberships and recurring service relationships?+

Yes. Customer status, memberships, recurring work, service history, follow-up, and upcoming opportunities can remain visible to the office.

Can marketing sources be tied to booked jobs and revenue?+

Yes. Nexus can carry campaign and lead-source context into customers and jobs so reporting can connect acquisition activity to completed work and revenue.

See Field Service CRM Software around your workflow

Build the workflow around your business.

Book a focused walkthrough using the process your team handles today.

Book your Nexus demo